Refund policy

Returns are valid for 14 days from the date you receive your order.
All items must be unused, in original condition, and in original packaging with swing tags attached.
Shoes and bulky items must be returned inside a protective box or satchel. Failure to do so may result in the return being refused.

Customers are responsible for all return shipping costs unless otherwise stated under a selected Footwear Fit Protect option.
Shipping costs are non-refundable.
If a manufacturing defect is confirmed after inspection, reimbursement of return shipping may be considered.

Items must be returned in original packaging and repacked in a satchel or box with all swing tags and marketing material included.
Missing tags, damaged packaging, or unboxed footwear may result in repackaging fees or rejection of the return.

All returned items are inspected upon receipt.
If approved, refunds will be issued to the original payment method within 2–3 business days.
If a return is rejected, the reason will be provided and the item may be returned to the customer at their expense.

A 10% restocking fee applies to returns due to change of mind or incorrect size purchase.
This fee does not apply if a Footwear Fit Protect option was selected at checkout.

To maintain accurate inventory and faster order processing, we do not process direct exchanges for items purchased online.
If you require a different size or item, return the original item following this policy and place a new order online once your return is approved.

Customers local to our Moorabbin store may exchange items in person provided the item is unused, tags and packaging are intact, and the request is within the 14-day return window.
All exchanges remain subject to stock availability.

Customers may select a Footwear Fit Protect tier at checkout. If no option is selected, Fit Protect Basic (standard returns) applies.
Fit Protect Basic – $0: Standard return policy applies. Customer pays all return and reshipping costs.
Fit Protect Lite – $11: Includes a prepaid return label. Store credit issued for the item value once approved.
Fit Protect Flex – $19: Includes a prepaid return label and one size exchange shipment (same product) once the original item is returned, subject to stock availability.
Fit Protect Plus – $25: Includes a prepaid return label and full refund once the item is returned in original condition.
All Fit Protect fees are non-refundable and apply per order.

Indigo Workwear takes genuine manufacturing defects seriously. However, not all issues reported as faulty qualify as product defects.
A product may only be considered faulty if a manufacturing defect existed at the time of purchase and affects the structural integrity or intended performance of the product.

Normal wear and tear.
Damage caused by misuse, impact, or environmental exposure.
Improper care or cleaning.
Comfort issues or personal preference.
Incorrect sizing.
Minor cosmetic imperfections.
Industry-standard size variation (2–4%).
Product breakdown due to heavy trade use.
Colour variations caused by lighting, photography, or production batches.
Differences between product images and actual colour due to screen or device settings.

Email orders@indigoworkwear.com.au with clear photos of the issue, a brief description, and your order number.
Our customer service team will review the information and advise the next steps.
If required, the item must be returned to our store for inspection.
Customers are responsible for shipping costs when sending items for warranty or fault assessment.
Prepaid return labels are not provided for warranty inspections.

Warranty coverage varies by brand and is determined at the brand’s discretion. Not all brands provide manufacturer warranties.
If a claim is approved, the remedy will follow the brand’s policy, which may include repair, replacement, or store credit/gift card to the approved value.
If a claim is rejected, the item may be returned to the customer at their expense.

By purchasing from Indigo Workwear, customers acknowledge that fault claims require inspection, brand approval may be required, and warranty outcomes are not solely determined by Indigo Workwear.